Delivery Information

Independent Mobility provides free standard ground shipping for all orders over $50 in the continental United States. Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Most orders ship via Federal Express or UPS and arrive within 3-5 business days.

Some large and custom items may take longer to arrive and may include:

Lift Chairs

Lift chairs can take from 5 business days to 4 weeks to arrive depending on the model, fabric and options you have selected. Specific fabric choices that are "In Stock" are noted in the color selection area, and leave the warehouse within 2 business days. Any lift chair ordered with heat and/or massage options will take 3-4 weeks to arrive. Other custom chairs, such as heavy duty models, can also take from 3-4 weeks to arrive. Again, please call customer service for a specific delivery time. In most cases, we can check inventory to see if the specific model that you want is in stock. Lift chairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at their facility in your area.

Power Wheelchairs

Most travel, folding and standard power wheelchairs leave the warehouse within 1-3 business days. Custom chairs with non-standard seat sizes or other custom options can take from 1-2 weeks to arrive, depending on the manufacturer. Travel power wheelchairs and folding power wheelchairs are delivered via UPS or Fedex, and do not require a signature. Full-size power wheelchairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the power wheelchair is at their facility in your area.

Scooters

Some Travel scooters can ship Fedex, or UPS, and will usually arrive in 3-5 business days. Larger travel scooters will arrive within 6-10 business days via freight carrier. Most medium to full-sized Pride Mobility or Drive Medical scooters are delivered within 6-10 business days. The selection of some accessories on full-sized Pride Scooters, such as special seating sizes, flat-free tires, lighting packages, or turn signal packages, are considered custom orders and will take from 1-3 weeks to leave the warehouse. Pacesaver scooters are built to order, and take approximately 2 weeks to leave the warehouse. All medium or full size scooters are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the scooter is at their facility in your area.

Some items can require freight delivery and may include:

Large scooters, lift chairs, power wheelchairs (other than travel and folding power chairs), scooter and wheelchair lifts, stair lifts, and some non-folding wheelchairs will arrive via a freight company in 5-7 business days from when they leave the manufacturer. The freight company will contact you when the item has arrived at the freight facility in your area to schedule a specific delivery time convenient for you.

When we email you with your order confirmation, we will give you an estimated ship date. If you need more specific shipping information before placing your order, please use our email form or call us at 1-877 572-6683.

Certain rural zip codes may have additional delivery charges.

International shipping is not available at this time. We cannot ship to the US Virgin Islands, Puerto Rico, or Guam.